Shipping Coverage
We currently ship orders within the United States.
Shipping availability may depend on the delivery address and carrier service availability. If we are unable to deliver to a particular address, we will contact you using the information provided with your order.
Shipping Rates
Shipping charges are based on the merchandise subtotal of your order:
- Orders under $200: $15 shipping fee
- Orders of $200 or more: Free standard shipping
The $200 threshold is based on the applicable merchandise subtotal and does not include shipping charges or other separately stated fees.
Order Processing
Orders are generally processed within 1–3 business days after the order is successfully placed.
Processing time is separate from transit time and refers to the time required to prepare your order for shipment.
Shipping Methods and Transit Time
Orders may be shipped through carriers including:
- DHL Express
- UPS®
- FedEx
The estimated transit time is 8–15 business days after the order has been processed and shipped.
Transit time does not include order processing time.
Actual delivery times may vary due to carrier operations, weather, holidays, transportation disruptions, address issues, or other circumstances beyond our reasonable control.
Estimated Delivery Time
The estimated total delivery period is:
- Processing: 1–3 business days
- Transit: 8–15 business days
Accordingly, the estimated delivery period is generally 9–18 business days from the date processing begins, subject to the circumstances of the order and transportation process.
These are estimates rather than guaranteed delivery dates unless we expressly state otherwise.
If we become aware of a material shipping delay, we will provide any notice, cancellation option, refund, or other remedy required by applicable law.
Order Tracking
Once your order ships, we will provide available tracking information so you can monitor the shipment.
If you do not receive tracking information or the tracking information does not update as expected, please contact us at client@koraciele.com
or +1 (314) 594-4746.
Please provide your order number and any available tracking information so we can assist you more efficiently.
Shipping Delays
Delivery times are estimates and may occasionally be extended due to circumstances beyond our reasonable control.
If your order has not arrived within the applicable estimated delivery period, please contact us. We will review the order and available carrier information and take reasonable steps to assist.
Nothing in this policy limits any cancellation, refund, or other rights available to you under applicable law.
Damaged or Lost Shipments
If your package arrives damaged or appears to have been lost in transit, please contact us as soon as reasonably possible.
We may request:
- Your order number
- Tracking information
- Photos of the package or damaged item
- Other information reasonably necessary to investigate the issue
For transportation-related damage, we may provide a refund or another appropriate resolution in accordance with applicable law.
For shipments that appear to be lost, we may work with the applicable carrier to investigate the shipment and determine the appropriate resolution based on the circumstances.
Please retain the item and packaging if a shipment arrives damaged until we provide further instructions.
Shipping Address
Please carefully review your shipping address before completing your order.
You are responsible for providing accurate and complete delivery information.
If your order has not shipped, contact us as soon as possible if you need to request an address correction. We will make reasonable efforts to accommodate the request, but changes are not guaranteed.
After an order has shipped, address changes may be subject to carrier restrictions and may not be possible.
Incorrect or incomplete addresses may result in delivery delays, additional shipping charges, or return-to-sender situations where permitted by applicable law.
Order Changes and Cancellations
If your order has not shipped, you may contact us to request a cancellation or order change.
If a cancellation is successfully processed before shipment, we will issue the applicable refund in accordance with our Returns & Refunds Policy.
Once an order has shipped, cancellation or modification may no longer be available. If you no longer want the item after delivery, you may request a return within 35 days after delivery, subject to our Returns & Refunds Policy.
Taxes and Customs
Applicable sales taxes are included or calculated as required by applicable law and will be displayed during checkout where applicable.
For orders shipped within the United States, we arrange the applicable shipping and customs clearance process through our logistics providers.
Where our shipping arrangement includes prepaid duties and customs charges, you will not be required to pay additional customs clearance charges upon delivery.
If any government-imposed charge is not included in the purchase price or checkout amount, we will provide the applicable information where required by law.
Delivery Issues and Carrier Delays
Once an order has been shipped, delivery is handled through the applicable carrier. Carrier delays, weather events, transportation disruptions, incorrect address information, and other circumstances may affect delivery timing.
We will make reasonable efforts to assist with shipping issues and communicate available information to you.
We do not guarantee a specific delivery date unless a specific delivery commitment has been expressly provided to you.
Contact Us
For questions regarding shipping, order processing, tracking, delays, damaged shipments, lost packages, address changes, or cancellations, please contact us:
Address: 10197 Green Valley Dr, Saint Louis, MO 63136, USA
Phone: +1 (314) 594-4746
Email: client@koraciele.com
Business Hours: Monday–Friday, 9:00 AM–6:00 PM (Central Time, CT)