Contact Us

We’re Here to Help

Have a question about an order, product, shipping, delivery, return, or your shopping experience? Our customer service team is happy to assist.

For the most efficient support, we recommend contacting us by email. If your inquiry concerns a specific order, please include your order information so we can locate and review it more efficiently.

Contact Information

Email: client@koraciele.com

Email is our preferred contact method for questions about orders, shipping and delivery, tracking, returns and refunds, cancellations, products, and other shopping-related matters.

Phone: +1 (314) 594-4746

Phone support is available during our regular customer service hours.

Business Address:
10197 Green Valley Dr, Saint Louis, MO 63136, USA

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM

We currently ship orders to addresses within the United States.

How Can We Help?

You may contact us regarding:

  • Orders — Questions about an existing order or order status.
  • Shipping & Delivery — Questions about order processing, delivery, or shipping.
  • Order Tracking — Assistance with available tracking information or shipment status.
  • Returns & Refunds — Questions about our return or refund process.
  • Order Cancellation — Questions about cancellation eligibility or the status of a cancellation request.
  • Products — Questions about products or your shopping experience.
  • Customer Support — Other questions related to your order or purchase.

For Order-Related Questions

If you are contacting us about a specific order, please provide, when applicable:

  • Order number
  • Name used for the order
  • Email address associated with the order
  • A brief description of your question or issue

For damaged, incorrect, or delivery-related issues, we may also request photographs, tracking information, package details, or other information reasonably necessary to review your request.

For your security, please do not provide your full credit card number, CVV, account password, or other unnecessary sensitive payment information by email or phone.

Contact Us

For efficient assistance, please email client@koraciele.com with your order number and a brief description of your inquiry whenever applicable.

You may also contact us by phone during our customer service hours.

Address: 10197 Green Valley Dr, Saint Louis, MO 63136, USA
Phone: +1 (314) 594-4746
Email: client@koraciele.com
Business Hours: Monday–Friday, 9:00 AM–6:00 PM (Central Time, CT)