Return Eligibility
Eligible items may be returned by submitting a return request within 35 days after delivery.
To qualify for a voluntary return, the item should be in its original condition, reasonable inspection, testing, and handling excepted, and should include the original packaging, accessories, hardware, and other items included with the order, when reasonably available.
We may refuse a return or reduce the refund to the extent permitted by applicable law when an item has been used beyond ordinary inspection, damaged, modified, altered, or returned in a condition that materially affects its resale condition or value.
Return eligibility may also depend on the reason for the return and the circumstances of the order. We will review each request and provide return instructions if the request is approved.
Certain products, including custom-made or personalized products, may be subject to additional voluntary-return restrictions if those restrictions are clearly disclosed before purchase. Such restrictions do not apply to products that are defective, damaged in transit, incorrect, or otherwise subject to a return, refund, replacement, or other remedy required by applicable law.
Order Cancellation
Before Shipment
If your order has not shipped, you may contact us to request cancellation.
If the cancellation is accepted and processed before shipment, we will issue a refund of the amounts required under this policy and applicable law.
After Shipment
Once an order has shipped, it generally cannot be canceled as an order cancellation.
After delivery, you may request a return within 35 days of delivery, subject to this policy and applicable law.
If we are unable to ship an order within the timeframe stated at the time of purchase, or within any timeframe required by applicable law, we will provide the notices and cancellation/refund options required by law.
How to Request a Return
To request a return:
- Contact us by email at client@koraciele.com within 35 days after delivery.
- Provide your order information, including your order number, reason for the return, and a description of the item's condition.
- Allow us to review your request. We may review the order status, return reason, product condition, and other relevant circumstances.
- Receive return instructions. If your return is approved, we will provide the applicable return instructions and, when applicable, an electronic return label.
- Prepare and ship the item. Download and print the return label, securely package the item, and follow the return instructions provided by us.
- Inspection and refund. After we receive and inspect the returned item, we will process any applicable refund.
Please do not return an item before receiving return instructions from us.
Return Shipping and Other Costs
For voluntary returns that are not caused by a defect, damage in transit, or an incorrect item, the customer may be responsible for applicable return shipping costs and other return-related costs expressly described in this policy.
Actual Return Shipping Costs
If the only return-related charge is the actual return shipping cost charged by the carrier, we will clearly state:
Unless otherwise required by applicable law, we charge only the actual return shipping cost charged by the carrier and do not impose any additional return processing fee, restocking fee, or percentage-based return fee.
When the actual return shipping cost can be determined before the return is arranged, we will disclose the applicable or estimated amount to the customer.
If the actual return shipping cost cannot be determined in advance, we will provide a reasonable estimate based on the information reasonably available at the time. The estimate may take into account the item's dimensions, weight, packaging, transportation method, pickup location, carrier charges, and other relevant factors.
Other Return-Related Costs
In addition to actual carrier return shipping costs, we may charge or deduct other return-related costs only when:
- the cost applies to the specific order or product;
- the nature of the cost has been clearly described to the customer;
- where required by applicable law, the cost and its amount or method of calculation were disclosed before purchase; and
- the cost may lawfully be charged to or deducted from the customer's refund under applicable law.
If a specific amount cannot reasonably be determined before purchase, we will provide a reasonable estimate or a clear calculation method, where required or appropriate. The calculation may be based on actual third-party service charges, product dimensions, transportation distance, handling requirements, or other objective factors.
Potential return-related cost categories, where applicable and lawfully disclosed, may include:
- actual return shipping or carrier pickup charges;
- return transportation or pickup charges for oversized or bulky items;
- additional third-party transportation costs resulting from a customer-requested special return method; and
- other return-related costs that may lawfully be charged under applicable law and have been clearly disclosed.
Unless a charge has been disclosed as described above and is permitted by applicable law, we will not add or deduct a return-related fee at the time of refund that was not previously disclosed.
We will not impose a restocking fee solely as an arbitrary fixed percentage or amount. Any restocking fee or other fixed return fee may be charged only if it applies to the specific order, has been clearly disclosed to the customer, and is permitted by applicable law.
If the final cost of the approved return is lower than a previously provided estimate, we will not charge an amount exceeding the applicable cost without a valid basis. If the final cost is higher than the estimate, any additional amount must be consistent with the previously disclosed calculation method and applicable law.
Defective, Damaged, or Incorrect Items
For items that are defective, damaged during transit, or incorrectly shipped, applicable return shipping and related costs will generally be borne by us or waived after the issue is verified.
We will not shift return-related costs resulting from our product defect, shipping damage, or fulfillment error to the customer, except where otherwise permitted or required by applicable law.
Original Shipping Charges
For voluntary returns, original order shipping charges are generally non-refundable unless otherwise required by applicable law.
If applicable law requires the refund of original shipping charges because a customer exercises a statutory withdrawal right or another legally protected right, we will process the refund as required by law.
Return Inspection
Returned items may be inspected after receipt to determine whether they satisfy the applicable return requirements.
Because furniture can be large and susceptible to damage during transportation, customers should use reasonable care when preparing an item for return.
Whenever reasonably possible, please retain the original packaging, hardware, accessories, and other included materials until the return has been completed.
We may deny or adjust a refund to the extent permitted by applicable law when damage, excessive use, unauthorized modifications, missing components, or other customer-caused conditions materially affect the condition or value of the returned item.
Refunds and Refund Timing
Once an approved return has been received and any required inspection or verification has been completed, we will generally initiate the applicable refund within 1–3 business days.
Refunds will generally be issued to the original payment method used for the purchase, unless otherwise required by law or agreed upon by us.
The time required for the refund to appear in your account depends on your bank, credit card issuer, payment processor, or other financial institution. We do not control these processing times and cannot guarantee when the funds will be posted to your account.
Any permitted return shipping costs or other legally permitted deductions will be disclosed and deducted from the refund as described in this policy.
We will not charge or deduct a fee at the time of refund that was not previously disclosed as required by applicable law.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, materially different from the product description, or is not the item you ordered, please contact us as soon as reasonably possible.
We may request photographs or other information concerning the item, packaging, shipping condition, or order so that we can evaluate the issue.
Depending on the circumstances and applicable law, an approved claim may qualify for a full refund, partial refund, replacement remedy, or another appropriate resolution.
If an item is damaged, defective, or incorrect, please keep the item and its original packaging until we provide further instructions.
When a product defect, shipping damage, or fulfillment error is verified, we will generally waive applicable return-related costs.
Items Not Eligible for Voluntary Return
A voluntary return may be denied when:
- The return request is submitted more than 35 days after delivery;
- The item has been damaged through customer misuse or improper handling;
- The item has been materially modified or altered;
- The item is returned in a condition that does not satisfy the applicable return requirements;
- The item is a custom-made or personalized product that was disclosed as non-returnable before purchase; or
- The return otherwise does not qualify under this policy.
These limitations do not apply where a return, refund, cancellation, replacement, or other remedy is required by applicable federal, state, or local law.
Exchanges
We do not offer direct exchanges.
If you would like a different item, size, style, or product, you may return the original item if it qualifies under this policy and place a new order separately.
Product availability and pricing may change between the original purchase and a new order. A new order is therefore subject to the inventory, pricing, and terms available at the time of purchase.
Applicable Law
This policy is intended to apply to purchases made through our website in the United States.
Where a federal, state, or local law provides consumers with rights that are different from or greater than those described in this policy, the applicable law will control.
Nothing in this policy is intended to waive, restrict, or limit any non-waivable consumer rights or remedies.
Contact Us
If you have questions regarding a return, cancellation, refund, damaged item, defective product, or incorrect order, please contact us:
Address: 10197 Green Valley Dr, Saint Louis, MO 63136, USA
Phone: +1 (314) 594-4746
Email: client@koraciele.com
Business Hours: Monday–Friday, 9:00 AM–6:00 PM (Central Time, CT)
We will review your request and provide the applicable next steps.