Return Eligibility
Eligible items may be returned by submitting a return request within 35 days after delivery.
To qualify for a return, the item should be in its original condition, reasonable wear and handling excepted, and should include the original packaging, accessories, hardware, and other items included with the order, when reasonably available.
We may refuse a return or reduce the refund when an item has been used beyond ordinary inspection, damaged, modified, altered, or returned in a condition that prevents it from being resold, except where otherwise required by law.
Return eligibility may also depend on the reason for the return and the circumstances of the order. We will review each request and provide return instructions if the request is approved.
Certain products, including custom-made or personalized products, may be subject to additional return restrictions if those restrictions are clearly disclosed before purchase. Such restrictions do not apply to products that are defective, damaged in transit, incorrect, or otherwise subject to a remedy required by applicable law.
Order Cancellation
Before Shipment
If your order has not shipped, you may contact us to request cancellation. If the cancellation is accepted and processed before shipment, we will issue a refund of the amounts required under this policy and applicable law.
After Shipment
Once an order has shipped, it generally cannot be canceled as an order cancellation. After delivery, you may request a return within 35 days of delivery, subject to this policy and applicable law.
If we are unable to ship an order within the timeframe stated at the time of purchase, or within any timeframe required by applicable law, we will provide the notices and cancellation/refund options required by law.
How to Request a Return
To request a return:
- Contact us by email at client@koraciele.com within 35 days after delivery.
- Provide your order information, including your order number, reason for the return, and a description of the item's condition.
- Allow us to review your request. We may review the order status, return reason, product condition, and other relevant circumstances.
- Receive return instructions. If your return is approved, we will provide the applicable return instructions and, when applicable, an electronic return label.
- Prepare and ship the item. Download and print the return label, securely package the item, and follow the return instructions provided by us.
- Inspection and refund. After we receive and inspect the returned item, we will process any applicable refund.
Please do not return an item before receiving return instructions from us.
Return Shipping and Other Costs
For voluntary returns that are not caused by a defect, damage in transit, or an incorrect item, the customer may be responsible for applicable return shipping or other return-related costs. Any applicable costs will be disclosed before the return is finalized and may be deducted from the refund where permitted by law.
We will not impose a fixed return fee or percentage-based restocking fee unless the fee is applicable to the specific order, has been disclosed to the customer, and is permitted by applicable law.
For items that are defective, damaged during transit, or incorrectly shipped, applicable return-related costs will generally be waived when the issue is verified.
Unless otherwise required by law, original shipping charges are non-refundable for voluntary returns.
Return Inspection
Returned items may be inspected after receipt to determine whether they satisfy the applicable return requirements.
Because furniture can be large and susceptible to damage during transportation, customers should use reasonable care when preparing an item for return. Whenever reasonably possible, please retain the original packaging, hardware, accessories, and other included materials until the return has been completed.
We may deny or adjust a refund when damage, excessive use, unauthorized modifications, missing components, or other customer-caused conditions materially affect the condition or value of the returned item, except where prohibited by applicable law.
Refunds and Refund Timing
Once an approved return has been received and any required inspection or verification has been completed, we will initiate the applicable refund within 1–3 business days.
Refunds will generally be issued to the original payment method used for the purchase, unless otherwise required by law or agreed upon by us.
The time required for the refund to appear in your account depends on your bank, credit card issuer, payment processor, or other financial institution. We do not control these processing times and cannot guarantee when the funds will be posted to your account.
Any permitted return shipping costs or other applicable deductions will be disclosed and deducted from the refund as described in this policy.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, materially different from the product description, or is not the item you ordered, please contact us as soon as reasonably possible.
We may request photographs or other information concerning the item, packaging, shipping condition, or order so that we can evaluate the issue.
Depending on the circumstances and applicable law, an approved claim may qualify for a full refund, partial refund, replacement remedy, or another appropriate resolution.
If an item is damaged, defective, or incorrect, please keep the item and its original packaging until we provide further instructions.
When a product defect, shipping damage, or fulfillment error is verified, we will generally waive applicable return-related costs.
Items Not Eligible for Voluntary Return
A voluntary return may be denied when:
- The return request is submitted more than 35 days after delivery;
- The item has been damaged through customer misuse or improper handling;
- The item has been materially modified or altered;
- The item is returned in a condition that does not satisfy the applicable return requirements;
- The item is a custom-made or personalized product that was disclosed as non-returnable before purchase; or
- The return otherwise does not qualify under this policy.
These limitations do not apply where a return, refund, cancellation, or other remedy is required by applicable federal or state law.
Exchanges
We do not offer direct exchanges.
If you would like a different item, size, style, or product, you may return the original item if it qualifies under this policy and place a new order separately.
Product availability and pricing may change between the original purchase and a new order. A new order is therefore subject to the inventory, pricing, and terms available at the time of purchase.
Applicable Law
This policy is intended to apply to purchases made through our website in the United States. Where a federal, state, or local law provides consumers with rights that are different from or greater than those described in this policy, the applicable law will control.
Nothing in this policy is intended to waive, restrict, or limit any non-waivable consumer rights or remedies.
Contact Us
If you have questions regarding a return, cancellation, refund, damaged item, defective product, or incorrect order, please contact us:
Address: 10197 Green Valley Dr, Saint Louis, MO 63136, USA
Phone: +1 (314) 594-4746
Email: client@koraciele.com
Business Hours: Monday–Friday, 9:00 AM–6:00 PM (Central Time, CT)
We will review your request and provide the applicable next steps.