Cancellation Before Shipment
You may request cancellation at any time before your order has shipped.
Please submit your request as soon as possible. Cancellation requests are subject to the current status of your order and cannot be guaranteed once processing or fulfillment has progressed.
If your order has not shipped and is otherwise eligible for cancellation, we will cancel the order and issue a full refund of the amount paid for the canceled order to the original payment method.
Our standard order processing time is 1–3 business days. Orders submitted before 6:00 PM generally begin processing on the same business day. Orders submitted after 6:00 PM, on weekends, or on holidays generally begin processing on the next business day.
Submitting a cancellation request does not guarantee that the order can be stopped before shipment.
Orders That Have Shipped
Once an order has shipped, it generally cannot be canceled through our standard cancellation process.
We do not guarantee that a shipment can be intercepted, recalled, or stopped after it has been transferred to the carrier.
If you no longer wish to keep an order that has already shipped, you may wait until delivery and request a return in accordance with our Returns & Refunds Policy.
Eligible returns are generally subject to a 35-day return period after delivery, together with the applicable return conditions, inspection requirements, shipping costs, and refund terms stated in that policy.
Nothing in this section limits any cancellation, refund, or other rights that may apply under applicable law.
How to Request a Cancellation
To request a cancellation, please contact us as soon as possible:
Email: client@koraciele.com
Phone: +1 (314) 594-4746
Please provide sufficient information for us to locate and verify your order, such as:
- Order number
- Name used for the order
- Cancellation request
- Reason for cancellation, if applicable
For your security, please do not send your full credit card number, CVV, password, or other unnecessary sensitive payment information by email or phone.
Cancellation Review
After receiving your request, we will review the current status of your order.
If the order has not shipped, we will process the cancellation when it is eligible under this policy.
If the order has already shipped, we will notify you that the standard cancellation process is no longer available and direct you to our Returns & Refunds Policy, where applicable.
Because orders may move into fulfillment or shipping shortly after being placed, cancellation requests should be submitted promptly.
Refunds for Canceled Orders
For an order successfully canceled before shipment, we will issue a full refund of the amount paid for the canceled order.
Refunds will generally be:
- Issued to the original payment method;
- Returned to the original payment account associated with that payment method; and
- Initiated after the cancellation has been confirmed.
We do not charge a separate cancellation fee under this policy.
After we initiate a refund, the time required for the funds to appear in your account depends on your bank, card issuer, payment provider, or other financial institution. We do not control the processing time of third-party financial institutions.
Where applicable law requires a different refund process or timing, we will comply with those requirements.
Shipping Delays and Required Cancellations
We make reasonable efforts to ship orders within the time stated on our website or otherwise provided at the time of purchase.
If we are unable to ship an order within the applicable promised timeframe, we will provide any notice, revised shipping information, cancellation option, or refund required by applicable law.
Where required by law, you may have the right to cancel a delayed order and receive a prompt refund rather than wait for shipment.
Contact Us
If you have questions about an order cancellation, please contact:
Address: 10197 Green Valley Dr, Saint Louis, MO 63136, USA
Phone: +1 (314) 594-4746
Email: client@koraciele.com
Business Hours: Monday–Friday, 9:00 AM–6:00 PM (Central Time, CT)
This policy is subject to applicable federal and state laws. Nothing in this policy is intended to waive or limit any rights or remedies that cannot lawfully be waived.