This Service Policy provides general terms for accessing and using koraciele.com, including browsing products, placing orders, making payments, and using our customer services.
Nothing in this Service Policy limits any rights or protections that cannot lawfully be limited under applicable law.
Website Use
We make reasonable efforts to keep our website accurate, functional, and available. Website content, features, products, prices, and availability may change from time to time.
The website may occasionally be unavailable due to maintenance, technical issues, carrier or service interruptions, or other circumstances. We do not guarantee that the website will always be uninterrupted, error-free, or continuously available.
Where account functionality is available, you are responsible for providing accurate information and taking reasonable steps to protect your account credentials. If you believe your account has been used without authorization, please contact us promptly.
Product Information and Availability
We make reasonable efforts to provide accurate product descriptions, images, dimensions, specifications, and other product information.
Product appearance may vary slightly from images shown online due to photography, lighting, display settings, or other factors.
Product availability may change before an order is processed. If an ordered product becomes unavailable or we are unable to fulfill an order as expected, we will notify you and provide an appropriate resolution consistent with applicable law.
Prices may change from time to time. For an order that has been accepted, pricing will generally be based on the applicable order information, subject to applicable law.
If an obvious pricing, product, or information error occurs, we may review the affected order and take appropriate action consistent with applicable law.
Orders and Payments
To place an order, select your products, add them to your cart, proceed to checkout, provide the required information, and complete the payment process.
Available card payment networks may include:
- Visa
- Mastercard
- American Express
- JCB
- Discover
- Diners Club
Payment methods may vary depending on the order and payment provider.
Please provide accurate payment information and use a valid payment method authorized for the transaction.
For your security, do not send your full card number, CVV, password, or other sensitive payment credentials by email or other unsecured communication methods.
Shipping
We currently ship orders to addresses within the United States.
Our standard shipping charges are:
- Orders under $200: $15
- Orders of $200 or more: Free shipping
Our standard processing time is 1–3 business days.
Available carriers may include:
- DHL Express
- UPS®
- FedEx
Standard transit time is 8–15 business days after processing and shipment. Processing and transit are separate stages.
Applicable sales taxes will be calculated and displayed at checkout where required by law. Any customs or other government charges will be handled according to the shipping arrangement and applicable law.
If an order cannot be shipped within the applicable promised timeframe, we will provide any notice, revised shipping information, cancellation option, or refund required by applicable law.
For complete shipping terms, please review our Shipping Policy.
Order Cancellations
You may request cancellation before an order has shipped. Cancellation requests should be submitted as soon as possible and are subject to the current status of the order.
If an eligible order is successfully canceled before shipment, we will issue a full refund of the amount paid for the canceled order to the original payment method.
Once an order has shipped, it generally cannot be directly canceled. After delivery, you may request a return if the order qualifies under our Returns & Refunds Policy.
Nothing in this section limits cancellation or refund rights that may apply under applicable law.
For complete terms, please review our Cancellation Policy.
Returns, Refunds and Exchanges
Eligible returns may generally be requested within 35 days after delivery, subject to the requirements of our Returns & Refunds Policy.
We do not offer direct exchanges. If you would like a different product, you may return an eligible item and place a new order where appropriate.
Items that arrive damaged, defective, or incorrect may qualify for a full or partial refund depending on the circumstances and verification.
For eligible voluntary returns, applicable return-related costs may apply as described in our Returns & Refunds Policy.
Once an eligible returned item has been received and inspected or otherwise verified, an applicable refund is generally initiated within 1–3 business days. Refunds are issued to the original payment method, subject to applicable law and payment provider processing times.
Privacy
For information about personal information collection, use, disclosure, retention, security, and applicable privacy rights, please review our Privacy Policy.
Disputes and Applicable Law
This Service Policy is subject to applicable federal and state laws.
Any dispute relating to our website, products, orders, or services will be handled in accordance with applicable law and any rights or procedures that cannot lawfully be waived or limited.
Nothing in this Service Policy is intended to waive or restrict any consumer protection or other legal right that cannot lawfully be waived or restricted.
Changes to This Service Policy
We may update this Service Policy from time to time to reflect changes to our website, services, business practices, or applicable law.
Updated versions will be posted on this page with the applicable effective date.
Contact Us
If you have questions about our website, products, orders, payments, shipping, cancellations, returns, refunds, or other customer service matters, please contact us:
Address: 10197 Green Valley Dr, Saint Louis, MO 63136, USA
Phone: +1 (314) 594-4746
Email: client@koraciele.com
Business Hours: Monday–Friday, 9:00 AM–6:00 PM (Central Time, CT)
When contacting Customer Service, please provide your order number and a brief description of your inquiry where applicable.
For your security, do not include your full payment card number, CVV, password, or other unnecessary sensitive information in your message.