Accepted Payment Methods
We accept the following major card networks for online purchases in the United States, when available at checkout:
- Visa
- Mastercard
- American Express
- JCB
- Discover
- Diners Club
Available payment methods may vary depending on the order and payment provider. Please select an available payment method at checkout and provide the required information accurately.
How to Complete Your Payment
To place an order:
- Add your selected items to your shopping cart.
- Proceed to checkout.
- Enter the required order and payment information.
- Select an available payment method.
- Follow the checkout instructions to complete your payment.
- Review your order and payment details before submitting the order.
Your order will proceed to processing after the payment has been successfully authorized and accepted.
Payment Information
Please ensure that your payment information is accurate and up to date. Your card must be valid and authorized by the card issuer for the transaction.
If your payment is declined or cannot be completed:
- Check the payment information you entered.
- Confirm that your card is valid and available for use.
- Try the payment again if appropriate.
- Contact your card issuer if the issue continues.
- Contact our Customer Service team if you need further assistance.
For your security, please do not send your full card number, CVV, password, or other sensitive payment credentials by email, phone, or other unsecured communication methods.
Payment and Order Processing
Payment must be successfully authorized for an order to proceed.
Our standard order processing time is 1–3 business days. Orders placed before 6:00 PM generally begin processing on the same business day. Orders placed after 6:00 PM, on weekends, or on holidays generally begin processing on the next business day.
Order processing and shipping transit are separate stages. For shipping and delivery information, please refer to our Shipping Policy.
If a refund is applicable, it will be processed in accordance with our Returns & Refunds Policy and generally issued to the original payment method, subject to applicable law and payment provider processing requirements.
Payment Issues
If you are unable to complete a payment, have questions about your payment status, or believe there may be an issue with your order, please contact us.
When contacting Customer Service, please provide your order number and a brief description of the issue when applicable. For your protection, do not provide your full card number, CVV, password, or other unnecessary sensitive payment information.
Contact Us
For payment questions or assistance with an order, please contact us:
Address: 10197 Green Valley Dr, Saint Louis, MO 63136, USA
Phone: +1 (314) 594-4746
Email: client@koraciele.com
Business Hours: Monday–Friday, 9:00 AM–6:00 PM (Central Time, CT)
We are happy to assist with payment questions, order-related concerns, and other customer service inquiries.